Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. StubHub will offer refunds for canceled events but not postponed events. Ticketmaster, for example, states that if an event is . All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . I purchased tickets to an event that has been postponed twice the second time being indefinite. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. You will enter your community username and new password and done! I'm sorry but how is it their fault you messed up or your plans changed? Make the best possible case for yourself. This is ridiculous never using them again. These tickets were not purchased with a coupon. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? Terrible Service! Said cancellation was glitch. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Required fields are marked *. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. That's not their fault, that's your fault. I called the credit card company and the charges on the card had not even hit yet. Worst Ever. Called back for refund. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. How come they can't control that?!! Hope someone from Spain make a demand withe the corresponding authorities. Wrong seats. No. You will enter your community username and new password and done! Email is another option for requesting a refund. Just notified by email of event cancellation for Atlanta United vs Orlando. Customer service all the way to your seat, 2000-2022 StubHub. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. For sure I can warn any one who is going to use this service. Paid over $550 for two Hangout festival tickets. They said there was nothing else that they could do. Stub Hub stole from me. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. I purchased tickets to the Olympic gymnastics trials in January 2020. what should I do? Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Had I known seller didn't have tix I never would've purchased. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. They still charged me fully for a canceled ticket transaction. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Purchased 2 tickets to a college basketball game. We greatly appreciate our communitys patience and understanding during this extraordinary time.. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. I wish I found this website earlier. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Your service is terrible and not worth the fee. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. Nobody will know until game day. Copyright 2023 Xperiology. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. How do I get my money back? I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. Re: Refund in Progress. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. 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Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. This is pure fraud. You can request a refund from StubHub by email. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Unfortunately, my order was submitted when I was clicked the cancel button. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. Their tech team looking into it or b.) Your service is terrible and not worth the fee. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. "These consumers made a deal with StubHub," he said. If there is any changes to that, all affected buyers will be notified via email. How long until my credit card is credited back? BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Other sellers may take a case-by-case policy. also the card I used to buy them I no longer have. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. They had me wait 3 hours to tell me to go scratch. LAST time I purchase tickets through StubHub. I tried transferring through Wells Fargo and they didn't let me transfer. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. I will be putting a hold on my credit card for the tickets and they can fight me. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Hour on Chat and another hour on phone. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Hi Joan. I will never use stub hub again. We're not refunding money at this point,'" Cormier said. Highly dussapointed. This will now be our default option in Canada and in the US. The cookie is used to store the user consent for the cookies in the category "Other. Is there any way I can confirm that my Stubhub QR codes are still good? Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. I would like a refund!!! I will never use stubhub again. Never use stubhub again. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. I will never use Stub Hub again. Bonnie cancelled. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. On Feb. 26, StubHub's general counsel was hailing the company's . Never Again. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Too many other competitors out there doing it differently. Thank you f***ers! or Did you buy an excessive amount of tickets? Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Who should shoulder those cancellation costs? Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. if you have any questions please feel free to contact me. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? So is Amazon, but they can cancel orders and issue refunds.