Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. We always do our best to keep the lights on for the community, but sometimes outages occur. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. Loading map, please wait. Invalid password, please complete all fields. The density of these reports is depicted by the color scale as shown below. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. Make sure to report and . Do not assume a wire is down if your power is out. It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. @OptimumHelp maybe fix peoples ****? Report a different problem Report a tree, light or possible power theft. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov your assets for marketing use. 4 steps to restore power See how we restore power in your area. Are you also affected? This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. When you opt in, we automatically fill in your ID from then on. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. 07860. . Unplug your equipment (i.e., your modem or Gateway) Staying connected during storms is critical. Goes up $40 on my bill thats why I am leaving. To report an outage: Text OUT to 544487 (LIGHTS). One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. This user guide shows how to use the outage map by accessing it through the web on a desktop. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. Outage reports and issues in the past 15 days originated from: Tips? An outage is declared when the number of reports exceeds the baseline, represented by the red line. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Copyright 2023 FirstEnergy Corp. All Rights Reserved, How to Report a Power Outage and Stay Informed, If youre not enrolled in text messaging, text, To receive the latest update for your reported outage: Text. Internet access points that allow you to make high-speed Internet Try visiting the following official links: We'd be happy to assist you with any promotional issues. If you should lose power, these tips and resources can help you manage while our crews work to restore service. CDC: https://emergency.cdc.gov/. @OptimumHelp I just received the worst customer service response after their scheduling error! Any eta on restoring service? It may take 3-5 minutes to reboot. Optimum by Altice offers service in 1,848 zip codes nationwide. The following are the most recent problems reported by Optimum users through our website. Call to check pricing and availability in your area. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Optimum by Altice is available at this address. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Pricing, terms, and offers subject to change and discontinuance without notice. If you have any tips or frustrations you wish to share, please leave a message in the comments section! to Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Criterion Digital 2023. Count to 5, then plug it back in. We will debit @OptimumHelp Outage in Sylva, NC? Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Internet. Sorry, we're unable to confirm Optimum by Altice is available at this address. Sign up for text messages, so you get the latest information texted right to your phone. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Users are reporting problems related to: internet, wi-fi and tv. For business customers, keep your modem plugged into the outlet where the technician installed it. Customer service is a joke. Congratulations Optimum by Altice! Latest outage, problems and issue reports in social media. Horrible customer service. Criterion Digital 2023. if it's plugged into a cable box, VCR, DVD player or gaming system. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Electrical power is needed to operate your . Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. We shed light on answers to common outage. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Optimum.net is compatible with a wide range of browsers. ^David, Hi there. All of the downloads are safe from the vendor's official website. Make sure to report and "downvote" such posts. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. Log in to check your outage status or search our outage map. Optimum by Altice offers service in 17 states. In the last three months, how would you rate Optimum? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. 1. To report an outage call 1-888-LIGHTSS (1-888-544-4877). Optimum by Altice is the 4th largest cable provider in the United States. Yes, I have to wait a week for a tech to get to me. You can connect from any WiFi enabled device, like a laptop, cell I also agree to the Terms and Conditions and Privacy Policy, which to view the Optimum WiFi Terms of Use. Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Optimum Outage Map Is Optimum Having an Outage Right Now? optimum.com/terms I understand that consent is not a condition of purchase. @optimum Im feeling totally ripped off by @optimum. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. View current outages on our 24/7 Power Center outage maps. Report your outage online. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Report Outage Online. Optimum is having issues since 05:00 AM EST. You must have JavaScript enabled to use this form. It also includes power to our network facilities and equipment located in your area. BroadbandNow is supported by commissions from some of the providers listed on our site. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Power Outage. Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) Check current status and outage map. @OptimumHelp any update when service in Franklin borough will be restored? We may not know you are without power. Check to see your plan options by entering your ZIP code at the top of this page. Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) . Please help! If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. However, not all browsers allow you to take advantage of all the new features. A tech has been out here every week. It is common for some problems to be reported throughout the day. Find outage information for Xfinity Internet, TV, & phone services in your area. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Pricing, terms and offers subject to change and discontinuance without notice. See if Optimum is available for your home. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Make sure your devices are charged and have your, 2. Currently we are unable to access your location. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. @OptimumHelp maybe fix peoples ****? Download the WiFi HotSpot Finder App. Under Support, located in the upper right corner, click Service status. 5 or 9-digit ZIP code. Check for outages. It is common for some problems to be reported throughout the day. We need the GPS enabled on this device and your permission to use your location. Its been a month. @OptimumHelp no service in truckee ca for 2 days. CALL NOW Its been a month. Downed power lines can energize the ground and nearby objects. or call (844) 910-2593 /EOFBd*e1?. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. If this does not help, pleasemessage us. During significant storms, we will share updates on our social media accounts. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Latest outage, problems and issue reports in social media. Home / Outage Map; 866.200.7273. Make sure to report and "downvote" such posts. Also don't post any of your personal information. The latest reports from users having issues in Weston come from postal codes 26452. How to Get Compensated by Optimum On Your Own Having problems? Our crews are actively working and will continue until all impacted customers are back online. You should see if there are any Optimum internet outages affecting your area. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and *Accuracy not guaranteed. Discussion. Post yours and see other's reports and complaints. Enter the account number associated with the outage address. Jan 9 Customers in Conroe, TX are experiencing a loss of service. Cable internet from Optimum by Altice is available to an estimated 8.2 million people, making it the 4th largest residential cable provider in the U.S. by coverage area. 1996-2023 American Electric Power. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. Live outage map. Explore plans below Having problems? . There may be a slight delay while the menu screen loads. . All trademarks and service marks are the property of their respective owners. Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! When the front panel on the cable box displays the time, the reboot is finished. To view personalized information about current outages in your area, please sign in with one of the following options. You can use your own modem too if you prefer. . Store Locator. It is common for some problems to be reported throughout the day. If you are only having a service problem on one of your computers there may be a problem with the software. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. All Optimum internet plans are free of contracts and come with unlimited data. Optimum.net is compatible with a wide range of browsers. We strongly recommend that you upgrade to a more current browser. So unsatisfied. Optimum by Altice is available at this address. Weston and Lost Creek. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Frustrations? Breadcrumb. There could even be connection issues between your home or business and the nearest utility pole. hotspot. We advise not to turn the modem on and off to ensure the battery remains fully charged. Make sure to report and "downvote" such posts. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. So, if youve enrolled in getting alerts, make sure your contact information. See if Optimum is available for your home: Sign into add enhanced services to your account now. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Optimum Business - Service Outage Check for outages Sign in to check your service status. Share them here. 1 Court Square West, Long Island City, NY 11101 Learn about outage & storm safety Reliable energy starts by putting safety first. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. Problems in the last 24 hours in Weston, West Virginia. connections on the go as easily as when you're connected at home. Run an antivirus scan to make sure the computer does not have a virus. . Please look into it. are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. Plug your equipment back into the power source. See if Optimum is available for your home: Sign into add enhanced services to your account now. We will debit Remember User ID helps you log in without having to memorize your ID or look it up every time. An outage is declared when the number of reports exceeds the baseline, represented by the red line. All rights reserved. Report problem. Please try again later. Optimum's mobile services are powered by T-Mobile's wireless network. Visit Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: program. Please try again later. This may take 3-5 minutes. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Please help! If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. Help. Invalid Optimum ID, please complete all fields. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Get status information for devices & tips on troubleshooting. What is going on ? All services not available in all areas. Brenham isnt that small of a town. 2023 CSC Holdings, LLC. @optimum Optimum sucks. Having problems? With Automatic sign-in, you register your Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. Pricing, terms, and offers subject to . If the above tips do not fix the problem you can try rebooting the modem. 2023 CSC Holdings, LLC. Check for reported outages With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. All trademarks and service marks are the property of their respective owners. If no outage is shown, trytroubleshootingthe issue. Read on for details. Now turn on your TV. At the moment, we haven't detected any problems at . If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Try visiting the following official links: We'd be happy to assist you with any promotional issues. In the last three months, how would you rate Optimum? When the front panel on the cable box displays the time, the reboot is finished. Wait 30 seconds Please call a representative at (844) 910-2593 to confirm. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. @OptimumHelp any update when service in Franklin borough will be restored? If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Optimum does not impose data caps on fiber or cable internet plans. It's been over 3 hours. @OptimumHelp internet outage in Bushwick (zip code 11206). Do you want internet service for your home or business? If Optimum is available in your area, youll have your choice of cable or fiber internet service. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. Forget having to sign in every time you want WiFi access at an Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Having problems? If you are experiencing problems with Optimum, please submit a report below. @OptimumHelp I just received the worst customer service response after their scheduling error! Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. View the steps. Yes, I have to wait a week for a tech to get to me. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? @OptimumHelp no service for over an hour. You must have JavaScript enabled to use this form. Optimum WiFi hotspot. Internet & TV . Whats going on? If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. Access is included at no additional cost to customers with Optimum To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. Get it fixed. See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. Ive been patient. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. It's been over 3 hours. By selecting Accept all, you consent to our use of Cookies. Check the settings on important communication channels. All services not available in all areas. Optimum Outage Map, The Bronx, New York. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! Optimums mobile services are powered by T-Mobiles wireless network. There may be a slight delay while the menu screen loads. Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. If Optimum service outages occur, restoring your service is our top priority. to get started. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Log into your online account to view a status update on a reported outage. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Now turn on your TV. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Note:Please only call 911 if you see a downed wire. When severe weather is on the way, whats the best way to stay in the know? Enter the phone number associated with the outage address. People with access to Optimum Fiber will have fiber routed directly to their homes. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Realtime status of outages and problems with service providers. Check all of your TV's. If service is not working on ALL of your TV's, there may be an unreported outage in . download Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick Search for and install any recommended updates. All trademarks and service marks are the property of their respective owners. Service calls have not helped. Frustrations? How do I find out if internet is down in my area? Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York Plus, Optimum makes installation free for customers when they order online. Optimum offers both internet and mobile services. Their equipment doesnt work half the time. LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. Constant outages. . Plug the modem back in and wait until it has fully restarted. You are currently using a browser and/or operating system we do not support. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. Optimum offers cable TV, home phone, and mobile services along with home internet service. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Call 911 immediately if you see a downed power line. This can take a few minutes. Please don't call "support numbers" posted below most probably it's a scam. Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Useful comments include a description of the problem, city and postal code. to get started. Report a tree, light or possible power theft. phone, or tablet with your Optimum ID and password. Whats going on? are also linked at the bottom of this page. @OptimumHelp the internet has been down in bushwick for over 5 hours! Check your internet connection by opening a web browser window. Problems in the last 24 hours in Nolensville, Tennessee. Want a real-time outage update? Our lines, which hang on power poles, require power supplies to be active. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ All rights reserved. All rights reserved. Optimum Internet Services Without power to your home, your Optimum service will not work. Hey @optimum internet been down all day since I woke up at 6am.